We get a lot of questions. In order to best service you and your needs, we’ve compiled a list of our most popular questions.

Don’t see your question answered below? We’d love to help you out. Visit our Contact Us page and get a hold of us today!

My Advanced iPhone Trail Camera Viewer quit working. “Device is offline” error when trying to view the photos in the app.

If you are having issues with the app reading “Device is offline” here are a few things to try.

  • Make sure your app and your iPhone is up to date with the latest update. After you have verified that the app is up to date and your iPhone, do a quick restart on your phone.
  • Verify the app that you are using is “iflash-device” and not “iflash-device HD”. The Trail Camera Viewer will only work with the “iflash-device” app.
  • Try flipping the Trail Camera Viewer over if your connection isn’t working the right way. Sometimes dirt, lint, and other material can get into your port causing a poor connection. Remember, you must have a strong connection to transfer the photos from the card to your phone.
  • Always test the device without the extension adapter to rule this out. We understand that it will require you to take off your case, but this will let us know if your extension adapter has gone bad. If the extension adapter has gone bad, we are happy to replace that at no charge.
  • Lastly, if you the devices continues to stay offline, please contact the customer service and will make sure you are taken care of.

How do I know if my android phone is compatible with the Trail Camera Viewer?

Most flagship android phones are compatible. Please download the app “usb otg checker” from the play store. This should tell you if your phone has the capability. If you are still not sure, just shoot us an email with your phone type. We will let you know for sure.

I can’t view my photos simultaneously on my android trail camera viewer, is there a way that I can view the pictures by swiping through the pictures?

If you are having trouble scrolling through photos on your android phone; you may want to download a 3rd party file manager. We typically recommend “ES File Manager” or something similar. A simple File Manager will work great to view your photos efficiently.

My android viewer quit working, nothing pops up when I insert the Trail Camera Viewer into my android.

There are a few issues that could cause this problem.

  1. The SD card may be corrupt for some reason. Your trail camera will generally format the card every time that you insert them. Changing cards between different model trail cameras or digital cameras can sometimes cause issues. Please make sure that your SD cards are formatted in FAT32 format.
  2. The SD card may be damaged somehow. Please check the card to make sure that it isn’t broken or excessively scratched.
  3. The SD card may not be inserted into the viewer, or the viewer may not be plugged into the phone properly. Please make sure the connections or fully inserted.
  4. There may be no data on the SD card. If your camera did not take any pictures, you might have difficulty finding the folder because there are not pictures in the folder.
  5. If your file manager is not popping up when you plug the card reader in, open your file manager and look for a folder referencing “usb otg”, “external”, “sd card” or something similar.
  6. It is possible that your trail camera viewer is damaged. This can be caused by excessive wear and tear, moisture, poor storage/handling, or in some cases, malfunction. In the event that you find your trail camera viewer not working, please reach out to us. We will work with you for a warranty replacement, or some other arrangement.

How do I know if I need the Android 2.0 Trail Camera Viewer or the Android Trail Camera Viewer Type C?

This depends on the charging port on your phone. Most older Android phones utilized the old micro USB style. The bottom of this port is flat, while the top is rounded. Most new android phones come with a Micro USB Type-C port. This port is shaped like an oval with round edges on both sides. You are able to insert your cable right side up, and upside down, with this port. If you are not sure, a simple internet search will show you which type of port you have. You can also find a list HERE.

What do I do if my android phone won’t play my trail camera videos.

Not all trail camera videos are created equally. There are multiple formats that trail camera manufacturers choose when they format their cameras (.mp4, .mov, etc…). Your Android phone video player is not natively capable of reading all of these different file types. If your phone is not able to play your videos, you may need to download a 3rd party video app, such as “VLC” or similar. These apps are capable of reading more video file types than your basic android video player.